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Authentic Stone

Jun 17th, 2022 at 05:06   Services   Newhaven   22 views
Contact us
  • authentic-stone-big-0

Location: Newhaven

Tel : +441273516162

What should I do in the case of my order arrives damaged?

The general condition of your order should be inspected and any obvious damage should be noted. Please make sure that the outer packaging is opened carefully so that inspection of the material can be successfully made. Please do not sign as “unchecked” as this may invalidate any future claims. Please let us know about any concerns as soon as possible and in your relevant timescale, (see Terms and Conditions). With the greater part of orders, we will equip extra materials over and above quantities that you purchased  details of this are stated on your paperwork.

Minor edge chipping and slight imperfections are normal and often tiles that are slightly damaged can be used in cuts. We recommend you to order a 10% allowance above and beyond your actual requirements to make space for potential cuts and wastage.

How should I unpack my dispatch?

The shrink-wrap should be cut and open very carefully making sure that you do not cause any damage of the packaged products and all ancillary items need to be stored in dry conditions & should not be allowed to freeze. Any aiding wooden braces need to be gently levered apart and banding needs to only be cut when the products are fully supported to avoid unnecessary breakage.

Tiles should always be stacked and stored vertically (on edge) but definitely not on a surface that hard because it may cause edge chipping. Any present securing and protective film or spacers need to be kept between the faces of the tiles. This will help to prevent any possible scratching when you move your products. Stone tiles are generally packed when they are wet and do not dry out till they are unpacked. For this reason, it is possible for some of your stone is to appear darker in shade until it dries completely.

Monday: 9.00am- 5.30pm

Tuesday: 9.00am- 5.30pm

Wednesday: 9.00am- 5.30pm

Thursday: 9.00am- 5.30pm

Friday: 9.00am- 5.30pm

Saturday: 9am-4pm

Sunday: Closed


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